-- Lunch, snacks & tea will be arranged by the organizer
-- Training Materials will be provided by the organizer
-- Seats are limited and will be served on 'First Come-First Serve' basis
-- Participants will be awarded certificates at the end of the session

Who Should Attend

- Marketing Executives & Managers
- Brand Executives & Managers
- Head of Marketing/Brand/Client Service
- Customer Service or Front Desk Executives
- Client Service Executives & Managers
- Business Strategy Planner
- Tele-Marketers
- Company Owners/CEOs
- Professionals from any kind of Service Oriented Industry

Service Excellence: 21st Century Marketing Strategy

Secret of Today's Business Success by Gaining Competitive Edge in Service Excellence

Date : 24 Oct 2015
Time : 09:00 AM - 05:00 PM
Fee  : 6500 BDT/Per
Training venue :
Light House
41 Kemal Ataturk Avenue Banani, Dhaka - 1213 Bangladesh
Training Objective
When it comes to marketing a service it can at times be more challenging than marketing a product. You are in fact selling the invisible. When selling a service the customer experience is extremely important to closing the deal and marketing effectively. The experience has an impact on the perceived value of the service. In today's competitive market how often you loose a customer by offering poor service? is to be given a good thought, Do your teammates make it right? Experience the most Practical approach in gaining, entertaining and retaining your customer. Join the daylong workshop which has created top successful businesses in the region!

Training Methodology: >> Lecture & handouts >> Audio - Visual >> Facilitator Feedback >> Games & Group Activity >> Q & A
Training Content
Facilitator(s) Profile

Milinda Wijayasekara
Regional Trainer, South East Asia
CEO, Training Srilanka
Managing Director, Sales & Marketing Training Forum, SRILANKA
  Mr. Milinda Wijayasekara a professionally qualified marketer and one of the most experienced, practical Sales trainers in Sri Lanka extending his services to Asian region for the past decades. Milinda Wijayasekara is the CEO of TRAINING SRILANKA and the MD of Sales and Marketing Training Forum (smtf) which is one of the most leading corporate sector training organizations based in Sri Lanka providing wide range of sales and management soft skills development training solutions for national and multinational audience for enhanced productivity and HR development. Selling power, Smart selling, Professional selling at customer interface, Service excellence, Leading teams for success, Team effectiveness and team spirit, Creativity in selling, constructive & modern approach in selling, Think out of the box, smtf Sales Camps as outdoor activity based trainings are some pet areas of services exclusively custom-made to suit the desired requirements. Milinda who has well over 23 years of professional and managerial experience in the trade has served and trained in the U.K. over 07 years under British Petroleum, Total, Shell, Henleys (London) Ltd, Polygon Retailing Ltd, U.K. He was employed by the most prestigious companies in Sri Lanka such as Metropolitan group and Associated Motorways PLC in the capacity of Head of Sales and Sales Consultant (BP & Castrol) for many years which he subsequently preferred to convert his career to his hobby and now continues in his 10th year to-date as a full time Sales trainer, who has hands on experience in sales and consultation in South East Asian region. Milinda has conducted well over 700 training workshops and has his team of trainers professionally geared in management and leadership training. His innovative and unique Sales Camps Winner, Achiever and Mastery sales camps are very much popular in Sri Lanka as activity based sales training camps inclusive of outdoor adventure. These residential camps are getting popular in the neighboring countries too where sales teams experience a series of activities and related learning points are discussed. Milinda is a well accepted guest speaker at global conferences and business conventions who has the passion in entertaining the audience in style to address Asia business Forum in Malaysia and Singapore many years as workshop leader and guest speaker. Managing passion brands, Performance measurement for marketing functions and Building Asian brands were some of his favorite key note addresses for the international professional audience in the past.
Registration Details
Registration payment can be made by cash or A/C Payee cheque in favor of Business Express, before October 12, 2015, till 07:01 pm

Registration Point
Business Express H:38/A (3rd Floor),R: 9/A Dhanmondi, Dhaka-1209

Mob: 01717801435

Last date of registration: Monday, 12 Oct 2015
* Available for In-House/Customized training