PROFESSIONAL DEVELOPMENT PROGRAM

 

Note:

-- Lunch, Tea Break & Refreshment will be arranged by the organizer
-- Training Materials will be provided by the organizer
-- Seats are limited and will be served on 'First Come-First Serve' basis
-- Participants will be awarded certificates at the end of the session

Who Should Attend

Anyone from Retail Management

Retail Customer Service

Make Your Retail Customer Happy With Your Service

Date : 21 Jul 2017
Time : 10:00AM to 6:00PM
Fee  : 3000.00 BDT
Training venue :
UPDATE
UTC Tower (Ground Floor), 8 Panthapath, Dhaka (Beside Basundhara Shopping Complex)
Training Objective
Training Overview:
The Retail Customer Service Skills Training Certificate Program prepares participants with the skills and knowledge needed for successful careers in today’s retail world. This is an excellent option for those already working in a retail environment and wanting to advance in their careers or for those interested in starting new retail jobs. The program emphasizes customer service skills that can be applied in a wide variety of retail settings.
Objective
The program emphasizes customer service skills that can be applied in a wide variety of retail settings.
Training Content
The Training includes the following topics:
• What is customer service?
• The Importance of Good Customer Service In a Retail Store
• Types of customers
• Top 10 Ways to Turn Off Customers
• 21 Tips for Excellent Retail Customer Service
• Appealing to Repeat (Loyal) Customers
• Telephone Handling
• Dealing with the Disgruntled Customer
• 11 Ways to Tell Your Customer No
• G.U.E.S.T
• Managing Time
• Working in teams
• Managing yourself and others
• Becoming successful in the retail world
Facilitator(s) Profile
 

Ridwanul Karim Chowdhury
Professional trainer & development analyst
Head of Training & Information Mgt.
Customer Service, Multinational telecom operator
  Ridwanul Karim Chowdhury is currently working as a head of training and information management in a multinational telecom operator. He is responsible for running competence driving program within the organization, he is leading the information value chain, and he is specialized on development activities like coaching, guiding, training need assessment etc. Previously, he was responsible for ensuring quality of Customer Service. He has more than 4000 hours of training facilitation experience coverage with 3500+ employees and hundreds of external trainees. He has experience in providing training in North South University; DESCO and different other organizations as an external trainer. He has been working in different segments of customer service operation for the last 8+ years with an excellent portfolio. He has very sound knowledge of customer service operation. Mr. Ridwanul is a post-graduate from American International University-Bangladesh. He is also HR certified from BIM. He has several professional and certified training records from various local and foreign training institutes. He has certified training on TOT, Operational Management, Time and Stress Management, People Management Skill, Basic Project Management, Presentation Skill, Mastery on customer service; Leadership Development; Situational leadership; NPS mechanism & techniques; Lean Six Sigma.
Registration Details
Registration payment can be made by cash or A/C Payee cheque in favor of Business Express, before July 20, 2017, till 07:09 am

Registration Point
Business Express H:38/A (3rd Floor),R: 9/A Dhanmondi, Dhaka-1209

Mob: 01717801435
E-Mail: businessexpress24@gmail.com

Last date of registration: Thursday, 20 Jul 2017
We offer In-House/Customized training on Sales, Leadership, Finance, HR, RMG or any Soft Skill Topics.