-- Lunch, Tea Break & Refreshment will be arranged by the organizer

-- Training Materials will be provided by the organizer

-- Seats are limited and will be served on 'First Come-First Serve' basis

-- Participants will be awarded certificates at the end of the session

Who Should Attend

Business professionals at every level and in all functional areas working in or leading teams who need to improve their ability to communicate with coworkers of every generation, and to advance their credibility with diplomatic communication

Professional Business Communication & Telephone Etiquette

Communicate professionally, efficiently and tactfully with everyone, at all level!

Date : 14 Apr 2012
Time : 10.00 AM - 06.00 PM
Fee  : 3000 BDT/Participant
Training venue :
Wings Center
House # 55, Road # 4A, Dhanmondi, Dhaka
Training Objective
In today’s working environment, interpersonal and communication skills are just as important as technical abilities in achieving success. Both your ands your organization’s success depends upon the combined cooperation, commitment and action of people - both face-to-face and across electronic and cyber channels. That’s why your communication skills are so critical to your own effectiveness as a professional.

This not a traditional lecture based session, rather a highly interactive daylong training exclusively designed to sharpen your oral and written communication skills through practical exercises based on real life scenario.

How Participants will be benefited?

After successful completion of the full day session, the delegates should be able to:

>> Communicate efficiently and tactfully with clients, direct reports, colleagues, your boss and senior management
>> Identify the major elements of communication and will know the communication model
>> Overcome the communication barriers more successfully
>> Respond in a professional manner, even when you’re out of your comfort zone
>> Strengthen your communication effectiveness with active listening
>> Identify own communication style and to adapt in any situation
>> Improve your image through increased self-awareness

Training Method:
- Delivery: English & Bangla
- Presentation & Facilitator Feedback
- Practical Sessions
- Self Assessment
- Audio & Video Clips
- Open Discussion

Training Content
Professional Business Communication:
>> Overview on Communication
>> Importance of Communication in daily life
>> Why do we communicate
>> Key Elements in your communication

>> The Communication Model
>> Effective Communication : how and why
>> Types of Communication
>> Barriers to Effective Communication

>> How do you communicate : Mehrabian Model
>> Your communication style : How assertive are you
>> Communication in the Professional world

>> Email Etiquette : Key Essentials
>> Professional Grooming : different situations

Telephone Etiquette:
>> Importance of Telecommunication today
>> Difference between a tele call and face to face communication
>> Structure of a Telephone Call
>> Do's and Don'ts in a Telephone Call
Facilitator(s) Profile

Ayan Banerji
Partner, Edxcare Learning Services
  Mr Ayan Banerji has over 21 years of rich diversified exposure to Sales Management, Project Management, Risk Management and Operations. He has led high performance business teams. He is certified on SPIN Selling Techniques, the world’s most evolved sales technique followed by Fortune 500 companies. Ayan has over eleven years of Learning & Development exposure to sectors including telecom, FMCG, engineering, services, real estate, banking, finance and insurance. Ayan has received multiple international certifications in fields like corporate learning, financial management, risk management and IT.
Registration Details
Registration payment can be made by cash or A/C Payee cheque in favor of Business Express, before April 11, 2012, till 06:00 pm

Registration Point
Training Bangladesh, 18/5, Block - F, Ring Road, Shyamoli, Dhaka 1207

Mob: 01713 067708, 01912 836565, 01711 032527

Last date of registration: Wednesday, 11 Apr 2012