Tea Break & Refreshment will be arranged by the organizer

- Pre Training Study Material, Handout, Writing Materials & Other Documents will be provided by the organizer

- Seats are limited and will be served on 'First Come-First Serve' basis

- Registration payment can be made by cash or cheque in favor of Business Express

- Participants will be awarded certificates at the end of the session

Who Should Attend

Top and Middle Managers from All Industries
(e.g. Garment, Banking, Manufacturing, Services, Hospitals, Government Organizations) Engineers, Professors/Teachers and Graduate students of Engineering, Management, Statisticians, MBA's.

Quality Control Procedure in 21st Century

Learn The Proven Strategies To Help Your Organization Achieve World Class Performance By Quality Control Procedure

Date : 21 Dec 2012-22 Dec 2012
Time : 10.00 AM - 06.00 PM
Fee  : 7500 BDT/Participant
Training venue :
UTC Tower (Ground Floor), 8 Panthapath, Dhaka (Beside Basundhara Shopping Complex)
Training Objective
•Definition of Quality
•Why quality is important to employees, the organization and customers
•Benefits of quality and the concept of “cost of quality”
•Quality Control Process (and Procedures)
•Quality Assurance Procedures
•Key concepts of total quality management and process improvement
•Commonly used quality tools and how they are used in problem solving
•Understanding of common quality roles
•Introduction to common QMS Standards (ISO 9001, etc.)
•The root cause analysis process (RCA, CAPA)

Training Content
•Defining Quality
•Customer Satisfaction
•Cost/Benefits of Quality
•Quality control Procedures
oReceiving Inspection Procedures
oIn-Process Inspection Procedures
oFirst Article Inspection Procedures
oFinal Inspection Procedures
•Quality Assurance Procedures
•Quality Systems
oQuality Management
oStandards Overview
•Concept of “Organizational Excellence”
•Review of Quality in Service
•Process diagram
•Statistical decision making
•Evolution of Quality and Gurus
•Continual Improvement Code Words
o(benchmarking, JIT, Six Sigma, TQM, Zero Defects, ISO9001:1994, Kaizen, Lean, Cpk)
•DOE Intro
•7 “TQM” tools
•Root Cause – CAPA
•AIAG core pack
Facilitator(s) Profile

Nishat Khan
President, California Lean Institute
BS , MS (Industrial Engineering)
DBA (Doctor of Business Administration)

Master Black Belt, Abbott Labs Opts, California, USA
Certified Lean Six Sigma Master Black Belt, La Jolla Lean Institute
  Currently serving as Associate partner and Master Black Belt at Creato Performance Solutions (,USA Served as a Director of Process Improvement Implementation for five years at Kaiser Permanente, the largest private health care provider in the USA. Responsible for health-care performance improvement systems and strategy, spread strategy, design and innovation across the system serving 9 million members. Formulated Kaiser's Improvement Institute curriculum, course design, multi-year improvement system strategy and implementation plan in the healthcare delivery system wide in eight regions, thirty medical centers across continental USA and Hawaii. Developed and supported critical care improvement programs, delivering to patient safety initiatives nation-wide. Authored training materials, taught Lean Six Sigma, PDSA, change management and project management courses as part of the faculty of improvement institute. Launched and mentored project teams and executed projects. Five years in Implementing sustaining improvements in patient and employee safety and quality in healthcare and service industries in Asia to conform to international Joint Commission requirements for quality standards and sustaining Improvements". • President & Executive Master Black Belt, California Lean And Six Sigma (CLASS) and California Lean Institute • VP, Marketing at InVision Design Systems (, Master Black Belt at Abbott Labs, Director, Process Improvement implementation and Six Sigma Master Black Belt at Kaiser Permanente, Certified Black Belt and Industrial Engineer (Design for serviceability, manufacturability, reliability, testability) at Sun Microsystems, Six Sigma consultant instructor at UCSD (University of California at San Diego, extension) and UCSC University of California at Santa Cruz). Goal: Best in class process design, improvement, re-engineering, process excellence deployment in healthcare, supply chain, medical device manufacturing, operations & service. Specialties: Process excellence deployment, project execution for rapid improvements. Methodology expertise in Lean, Six Sigma (Master Black Belt), PDSA, change management, Instructional design and delivery for Six Sigma, applied statistics, Analytics, Big Data, and program management training. Process improvement project execution, score cards. Strategic planning and management. He also served at Abbot Medical Optics as a Master Black Belt for four years. He was Awarded Sun Microsystems/Bank of America "Gets it award" improvement award in 2002.
Registration Details
Registration payment can be made by cash or A/C Payee cheque in favor of Business Express, before December 18, 2012, till 12:10 am

Registration Point
Business Express H:38/A (3rd Floor),R: 9/A Dhanmondi, Dhaka-1209

Mob: 01717801435,01764279806

Last date of registration: Tuesday, 18 Dec 2012
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