Tea Break & Refreshment will be arranged by the organizer

- Pre Training Study Material, Handout, Writing Materials & Other Documents will be provided by the organizer

- Seats are limited and will be served on 'First Come-First Serve' basis

- Registration payment can be made by cash or cheque in favor of Business Express

- Participants will be awarded certificates at the end of the session

Who Should Attend

Intended Audience
This course is intended for Individuals involved in
• Product & process development
• Product & process improvement
• Sales, Marketing, Customer service
• corrective/preventive action
• Quality assurance and Reliability

Root cause and corrective action for competitive adage.

The core of problem Solving and Corrective Actions.

Date : 07 Dec 2012-08 Dec 2012
Time : 10.00 AM - 06.00 PM
Fee  : 7500 BDT/Participant
Training venue :
Wings Center
House # 55, Road # 4A, Dhanmondi, Dhaka
Training Objective
Need for RCCA
To produce high-quality products, we need to efficiently discover, and correct
problems found during product development, testing, and operation.
A survey by the Reliability Analysis Center (RAC) shows that companies view
this subject to be among their top two most important reliability tasks.
Nature of our Business is:
Demanding customers
Regulatory requirements
Impact to health and safety
Need improvement and innovation in all areas over time
Need common language, methodology, and tools to achieve
excellence in problem solving and process improvements

As a result of attending this course the participant will be able to:
• Identify a problem that requires action
• Define a problem in measurable terms
• Contain the problem while developing a durable solution
• Collect and analyze data relevant to the problem at hand
• Detect root cause and prioritize them (vital vs trivial)
• Plan and implement solutions relevant to the root causes of the
• Evaluate the effectiveness of the solution
• Use JMP for basic statistics and data analysis
Training Content
Root Cause Analysis Introduction
Step 1. Define and Contain the Problem
Step 2. Measure the Problem
Step 3. Perform Root Cause Analysis
Step 4. Plan and Implement Improvement
Step 5. Assess Effectiveness of Improvement
Step 6. Sustain, Control and Standardize improvement
Step 7. Realize and Reflect

Root Cause Analysis Introduction
• Need for RCCA
• Benefits of RCCA
• PDCA and other Quality Tools
• 7 Step improvement Model
Facilitator(s) Profile

Nishat Khan
President, California Lean Institute
BS , MS (Industrial Engineering)
DBA (Doctor of Business Administration)

Master Black Belt, Abbott Labs Opts, California, USA
Certified Lean Six Sigma Master Black Belt, La Jolla Lean Institute
  Currently serving as Associate partner and Master Black Belt at Creato Performance Solutions (,USA Served as a Director of Process Improvement Implementation for five years at Kaiser Permanente, the largest private health care provider in the USA. Responsible for health-care performance improvement systems and strategy, spread strategy, design and innovation across the system serving 9 million members. Formulated Kaiser's Improvement Institute curriculum, course design, multi-year improvement system strategy and implementation plan in the healthcare delivery system wide in eight regions, thirty medical centers across continental USA and Hawaii. Developed and supported critical care improvement programs, delivering to patient safety initiatives nation-wide. Authored training materials, taught Lean Six Sigma, PDSA, change management and project management courses as part of the faculty of improvement institute. Launched and mentored project teams and executed projects. Five years in Implementing sustaining improvements in patient and employee safety and quality in healthcare and service industries in Asia to conform to international Joint Commission requirements for quality standards and sustaining Improvements". • President & Executive Master Black Belt, California Lean And Six Sigma (CLASS) and California Lean Institute • VP, Marketing at InVision Design Systems (, Master Black Belt at Abbott Labs, Director, Process Improvement implementation and Six Sigma Master Black Belt at Kaiser Permanente, Certified Black Belt and Industrial Engineer (Design for serviceability, manufacturability, reliability, testability) at Sun Microsystems, Six Sigma consultant instructor at UCSD (University of California at San Diego, extension) and UCSC University of California at Santa Cruz). Goal: Best in class process design, improvement, re-engineering, process excellence deployment in healthcare, supply chain, medical device manufacturing, operations & service. Specialties: Process excellence deployment, project execution for rapid improvements. Methodology expertise in Lean, Six Sigma (Master Black Belt), PDSA, change management, Instructional design and delivery for Six Sigma, applied statistics, Analytics, Big Data, and program management training. Process improvement project execution, score cards. Strategic planning and management. He also served at Abbot Medical Optics as a Master Black Belt for four years. He was Awarded Sun Microsystems/Bank of America "Gets it award" improvement award in 2002.
Registration Details
Registration payment can be made by cash or A/C Payee cheque in favor of Business Express, before December 5, 2012, till 12:37 pm

Registration Point
Business Express H:38/A (3rd Floor),R: 9/A Dhanmondi, Dhaka-1209

Mob: 01717801435,01764279806

Last date of registration: Wednesday, 05 Dec 2012
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