- Tea Break & Refreshment will be arranged by the organizer - Handout & Writing Materials will be provided by the organizer - Seats are limited and will be served on 'First Come-First Serve' basis - Participants will be awarded certificates at the end of the session

Who Should Attend

Managers to General Managers who lead the organization
Any owner of the Company who is to manage workers & other employees.
Any person who wants to gather knowledge on grievance handling, conflict management & motivation at workplace
Any employee especially for Admin & HR dept.

Grievance Handling, Conflict Management & Motivation at workplace

To maintain a healthy environment and congenial atmosphere in the organization as well as to avoid legal obligation we should know how to handle grievance, motivate the employee and to manage conflict.

Date : 25 Oct 2014
Time : 10.00 AM - 06.00 PM
Fee  : 3500 BDT/Participant
Training venue :
Wings Center
House # 55, Road # 4A, Dhanmondi, Dhaka
Training Objective
Grievance handling procedure is a part of Labor Laws. Through grievance handling conflict in the workplace is resolved. To motivate the employees, grievance handling is compulsory. Without managing the conflict, motivation of employee is a hard task. To maintain a healthy environment and congenial atmosphere in the organization as well as to avoid legal obligation we should know how to handle grievance, motivate the employee and to manage conflict.
How participants will benefit after the course:
•Participants will learn about the techniques of motivation and conflict management.
•Participants will learn how to handle grievance as per labor law.
•Participants will be aware of the impact of the related labor laws
•Proper justice will be ensured in the workplace
•Behavior of the employees will be changed
•Legal obligation will be meet up
•Management will be able to take right decision
•Healthy environment and congenial atmosphere will prevail in the organization
•Productivity will be increased.
Training Content
1. Introduction
2. Grievance:
A) Grievance under section 33 of Labor Code-2006
B) Other Grievances

3. How to conduct grievance enquiry
4.Types of Grievance
5.Major cause of Grievance
7.Techniques of Motivation
8.Packages for Motivation
9. How do we motivate?
10. What to do to motivate?
11. What is Conflict?
12. Is conflict normal?
13. Organizational Conflict
14. The effect of conflict on organizational performance
15.Perceptual difference
16.Level of conflict
17.Types of conflict
18.Styles of conflict Management
19.Managing anger
20.The hidden cost of Anger
21. Ways to manage conflict.
22. Steps to dealing with conflict
23. Agree the problem
24. Listen & Hear
25. Active Listening
26. What if they don’t want to talk
27. Follow up
Facilitator(s) Profile

Moha. Rafiqul Islam, FIPM
Management and HR Consultant
  Mr. Moha. Rafiqul Islam has more than 29 years of experience in HR & Admin in Bank, Insurance Company, Garments Sector & Group of Companies. He has a vast knowledge of conducting domestic enquiry in Local, International & Multinational Company since 1994. He was Principal Officer of Grameen Bank in 1995, Vice President of Pragati Life Insurance Company in 2000 and Asst. General Manager in Grameen Communication in 2006. He was HR Department Head of AK Khan & Company Ltd. Corporate Office, Dhaka. He was General Manager, HR of Greenland Group. He has served as Manager, Administration in Linde Bangladesh Ltd. (Former BOC), a Multinational Company. Mr. Islam obtained B. A (Hons), M.A degree from Dhaka University in 1986, Bachelor of Laws degree in 1992, MBA Degree in 2000 and Post Graduate Diploma in Personal Management in 2008 from BIM. He has attended in many Trainings &Conference both at home and abroad. He is a Fellow Member of Bangladesh Society of Human Resource Management, Institute of Personnel Management of Bangladesh & Life Member of Bangladesh Society for Total Quality Management. He has been conducting training on Human Resource Management, Administration, Labor Laws, Civil & Criminal Laws, Logistics, Leadership Development, Legal Compliance, Safety & Security etc. arranged by, Prothom aloe, Dhaka Chamber of Commerce & Industry, Continuing Education Centre etc. He has worked as a Law officer with a lot of Attorney Generals, Barristers & Senior Lawyers to conduct the cases of both civil & criminal and service matters in Magistrate Court, Judges Court, High Court & Administrative Tribunals.
Registration Details
Registration payment can be made by cash or A/C Payee cheque in favor of Business Express, before October 24, 2014, till 12:01 pm

Registration Point
Business Express H:38/A (3rd Floor),R: 9/A Dhanmondi, Dhaka-1209

Mob: 01717801435

Last date of registration: Friday, 24 Oct 2014
We offer In-House/Customized training on Sales, Leadership, Finance, HR, RMG or any Soft Skill Topics.