EXECUTIVE DEVELOPMENT PROGRAM

 

Note:

-- Lunch, Tea Break & Refreshment will be arranged by the organizer
-- Training Materials will be provided by the organizer
-- Seats are limited and will be served on 'First Come-First Serve' basis
-- Participants will be awarded certificates at the end of the session

Who Should Attend

Anyone

Effective Telephony Skill & Front Desk Mgt

Training Objective
Equip participants with the skills required to confidently manage high levels of customer. Participants will look at different types of customers and the ways in which they behave. Practical techniques and checklist will help delegates solve difficult situations and manage awkward customers. Participants will also be encouraged to develop greater understanding of their own behavior and explore the effect it may have on others.
Training Content
1. Mindset regarding customer service
2. How to apply Telephonic conversation Tools
3. How to create first impression to customer
4. To know about real life demonstration of Greetings
5. Voice Modulation Tools
6. Breathing Exercise to improve Voice Tone
7. Life demonstration to understand about voice modulation
8. To know about effective Listening Tools
9. Test Your Listening Skills
10. Body Language-How to do nonverbal communication
11. Implementation of Body language Tools
12. Body language game to get better understanding
13. Mechanism of conducting a meeting
14. How to make meeting minutes (MoM)
15. Dealing with difficult customer with different situation
Facilitator(s) Profile
 

Ridwanul Karim Chowdhury
Professional trainer & development analyst Head of Training & Information Mgt. Customer Service, Multinational telecom operator
  Ridwanul Karim Chowdhury is currently working as a head of training and information management in a multinational telecom operator. He is responsible for running competence driving program within the organization, he is leading the information value chain, and he is specialized on development activities like coaching, guiding, training need assessment etc. Previously, he was responsible for ensuring quality of Customer Service. He has more than 4000 hours of training facilitation experience coverage with 3500+ employees and hundreds of external trainees. He has experience in providing training in North South University; DESCO and different other organizations as an external trainer. He has been working in different segments of customer service operation for the last 8+ years with an excellent portfolio. He has very sound knowledge of customer service operation. Mr. Ridwanul is a post-graduate from American International University-Bangladesh. He is also HR certified from BIM. He has several professional and certified training records from various local and foreign training institutes. He has certified training on TOT, Operational Management, Time and Stress Management, People Management Skill, Basic Project Management, Presentation Skill, Mastery on customer service; Leadership Development; Situational leadership; NPS mechanism & techniques; Lean Six Sigma.
We offer In-House/Customized training on Sales, Leadership, Finance, HR, RMG or any Soft Skill Topics.