-- Lunch, Tea Break & Refreshment will be arranged by the organizer
-- Training Materials will be provided by the organizer
-- Seats are limited and will be served on 'First Come-First Serve' basis
-- Participants will be awarded certificates at the end of the session

Who Should Attend


Corporate Etiquette

Training Objective
Course Overview:
Understand the concepts of business etiquette and learn how to apply business etiquette rules in a wide variety of typical business situations.
Then you know just how agonizing such moments can be. Even worse (and what can be even more damaging to your career) are the social gaffes you aren’t even aware you make. This workshop will help you handle most of those socially difficult moments. You’ll have an extra edge in areas that you may not have given a lot of thought of until now.
Course Objectives:
After completing this course, participants will know how to:
• Create a professional image, follow cubicle and office etiquette, and maintain positive office relationships.
• Use the Internet appropriately when at work and handle ethical dilemmas and personal issues in the workplace.
• Introduce people properly, be a good conversationalist, and follow proper etiquette in meetings.
• Display courtesy on the telephone, in voice mails, and in written communications. - Follow proper etiquette at business functions and dinners, and identify formal table settings for business dining.
• Be a courteous traveler and prepare for international business trips.
Training Content
• Foundation: Business Etiquette Basics
• The Importance of Introductions
• The Skill of Making Small Talk
• The Handshake
• E-mail etiquette
• Dining etiquette
• Telephone etiquette
• Office etiquette
• Meeting etiquette
• Business card etiquette
• Cubicle etiquette
• Dress etiquette
• Networking
Facilitator(s) Profile

Ridwanul Karim Chowdhury
Professional trainer & development analyst Head of Training & Information Mgt. Customer Service, Multinational telecom operator
  Ridwanul Karim Chowdhury is currently working as a head of training and information management in a multinational telecom operator. He is responsible for running competence driving program within the organization, he is leading the information value chain, and he is specialized on development activities like coaching, guiding, training need assessment etc. Previously, he was responsible for ensuring quality of Customer Service. He has more than 4000 hours of training facilitation experience coverage with 3500+ employees and hundreds of external trainees. He has experience in providing training in North South University; DESCO and different other organizations as an external trainer. He has been working in different segments of customer service operation for the last 8+ years with an excellent portfolio. He has very sound knowledge of customer service operation. Mr. Ridwanul is a post-graduate from American International University-Bangladesh. He is also HR certified from BIM. He has several professional and certified training records from various local and foreign training institutes. He has certified training on TOT, Operational Management, Time and Stress Management, People Management Skill, Basic Project Management, Presentation Skill, Mastery on customer service; Leadership Development; Situational leadership; NPS mechanism & techniques; Lean Six Sigma.
We offer In-House/Customized training on Sales, Leadership, Finance, HR, RMG or any Soft Skill Topics.