- Tea Break & Refreshment will be arranged by the organizer

- Handout, Writing Materials & Other Documents will be provided by the organizer

- Seats are limited and will be served on 'First Come-First Serve' basis

- Registration payment can be made by cash or cheque in favor of Business Express

- Participants will be awarded certificates at the end of the session

Who Should Attend

Executives, Managers, Supervisors, Team Leaders, Frontline and Support Staff from cross cutting industries

Time & Stress Management

Training Objective
Do you realize that we are constantly faced with challenges of dealing with incoming “stuff” such as emails, calls, messages and difficulty of having to say “no” while our thoughts having to handle too many tasks at the same time? At work, do we really respond to this stuff in an effective and efficient way? If not, then it will require techniques and skills in making better choices and decisions within the available time.

In our jobs, we also experience work-related stress due to lack of time. Too much pressure over a sustained period can however lead to a negative stressful situation. We should realize that stress is an “invisible disease” and can affect us, our colleagues, our employer and those closest to us.

By signing up to attend this one-day intensive course, you will improve your present quality of life and be personally effective at workplace. The essential tools and techniques provided in this course will greatly assist you to manage both time and stress management in your daily life.

• Two Self-Assessment Exercises
(Detecting Your Time Robbers and Your Current Stress Level)
• Interactive session with Group Discussions and Presentations
• Related Video
• Games
• Role Play
Training Content
• Effective Time Management
o What is Time Management
o Seven Essentials of Good Time Management Habits
o Self- Assessment: Detecting Your Time Robbers
• Time Management Matrix/ Urgent Vs Important Task
• A-B-C Principle
• 80/20 Rule
• Busy Vs Productive Work
• Five Steps to complete any task – Getting it done
• Five Ways to deal with indecision or delay
• Four Techniques to make quick decisions
• Taking Advantage of Unexpected Free Time
• Handling Time Wasters
• Two biggest Time Robbers and how to handle them
• Saying "No" positively
• Four degrees of delegation level
• Time Creation
• Setting Time Objectives and Planning
• 10/90 Rule
• Ten Time Management Questions
• Ten Master Time Manager
• Individual Exercise
• Effective Stress Management
o Two Types of Stressors
o Three Types of Stress
o Group Activity
o Self-Assessment: Assessing Your Current Level of Stress
• Ten Top Sources of Stress in the workplace
• Recognizing four signs and symptoms of stress
• Individual Exercise
• Group Activity
• Four Essential steps in handling stress
• Twenty-seven Ways to manage stress in the workplace
• Self –Reflection
• Action Plan and Personal Commitment
Facilitator(s) Profile

Ridwanul Karim Chowdhury
Professional trainer & development analyst Head of Training & Information Mgt. Customer Service, Multinational telecom operator
  Ridwanul Karim Chowdhury is currently working as a head of training and information management in a multinational telecom operator. He is responsible for running competence driving program within the organization, he is leading the information value chain, and he is specialized on development activities like coaching, guiding, training need assessment etc. Previously, he was responsible for ensuring quality of Customer Service. He has more than 4000 hours of training facilitation experience coverage with 3500+ employees and hundreds of external trainees. He has experience in providing training in North South University; DESCO and different other organizations as an external trainer. He has been working in different segments of customer service operation for the last 8+ years with an excellent portfolio. He has very sound knowledge of customer service operation. Mr. Ridwanul is a post-graduate from American International University-Bangladesh. He is also HR certified from BIM. He has several professional and certified training records from various local and foreign training institutes. He has certified training on TOT, Operational Management, Time and Stress Management, People Management Skill, Basic Project Management, Presentation Skill, Mastery on customer service; Leadership Development; Situational leadership; NPS mechanism & techniques; Lean Six Sigma.
We offer In-House/Customized training on Sales, Leadership, Finance, HR, RMG or any Soft Skill Topics.