Training List

Details of Disciplinary Action,Departmental Enquiry & Amended Labor Law - 2013

1. Amended Labor Laws - 2013

2. Departmental Enquiry

3. Traditional Enquiry/Modern Enquiry

4. Preliminary enquiry

5. Steps before Enquiry

6. How to make a good draft of show cause notice/Charge Sheet

7. Amendment of charge sheet

8. Additional Charge sheet

9. Enquiry Notice

10. Enquiry Officer/ Enquiry Committee

11. Impact of Enquiry

12. Why we should go for enquiry

13. Procedure of conducting enquiry

14. Adjournment of enquiry

15. Delay in starting enquiry

16. Proceedings of enquiry

17. Cross examination and questions

18. Five Questions by the Enquiry Officer

19. Who will write the Proceedings

20. If the Accused does not sign the Enquiry Proceedings

21. Enquiry report

22. Consideration of report

23. Award Of punishment

24. Procedure of punishment under section 24

25. Drafts of dismissal letter, warning letter, termination letter etc.

26. Retrospective effect of the order

27. To claim misappropriated money

28. How an enquiry is vitiated

29. Some Do’s and dont’s while conducting Domestic Enquiry

30. Suspension pending enquiry

31. Disciplinary Action Pending Criminal Case

32. Steps for taking disciplinary action

Details of Front-line Customer Service Excellence

Basic & Intro

•Break the ice with the power of Customer Service
•CS booster dose for kick off the session
•Sharing the basic method and how to follow the session
•Quick Pre assessment

Customer Service Basic - Chapter 01:

•Introduction to Customer Service
•Customer Service in 21st Century
•The Three Key Elements
•Expand Your Definition of Service
•Reimbursements of good customer service
•Who Are Your Customer and What is their Basic Need?
•Develop A Customer Friendly Approach
•What Customer Service Means
•Customer Service Qualities
•Professional Qualities in Customer Service

The Art of Customer Service (Core Soft Skill) – Chapter 02:

•Opening of a Customer Delighted Transaction
•Establishing Engagement with the power of
oCredibility idolizer
oTrust gaining actions
oRapport building architecture
•The Power of Communication to Win Your Customer
•Golden Rules to Gain the Best of Impression
•Effective Listening Skill – Preparing A Guide to Crash the Barrier
•Discover The Potential Of Customer Through Articulated Questioning Skill
•Service Mindset
•Extended Service Etiquettes

The A+ Customer Service Executive – Chapter 03:

•12 Golden Rule to Prepare for The “Battle of Winning Customer”
•Body Language For Positive Result that Bring Success
•Presentation Skill to Maintain Service Standard
•Saying “NO” to Valued Customer– Facing the Paradox
•10 Major Do’s and Don’ts of Customer Service

Enlarging Sustainable Customer Service – Chapter 04:

•Objection Handling and Negotiation
•Five Hot Buttons That Drives Your Customer Angry
•H-E-A-T Concept to handle Angry customer
•Art of Showing Empathy
•Managing CS Stress Scientifically
Sum up and Conclusion

•Recap of the Session
•Wrap Up

Details of Management Skills for HR & Administrative Professionals (Legal issues in the work place)

1. Introduction
2. GD Entry/Drafts of GD
3. Payment/Cost for GD entry
4. FIR/Draft of FIR
5. Important point in GD/FIR
6. Charge sheet
7. Final Report
8. Where you will make the complaints
9. Enquiry/Investigation/Judicial enquiry
10. Types of cases
11. Why you will file criminal case?
12. Why you will file civil case?
13. Service matter case
14. Case for misappropriation/snatching money
15. Money suit/Execution case
16. Recovery of Money selling assets
17. Civil Jail
18. Jurisdiction of Magistrate court/Judges court/High court/Supreme court
19. Labor court/Administrative Tribunal
20. Policy for dealing cases
21. How to appoint lawyer
22. Payment of lawyer
23. When to appoint lawyer
24. Trial
25. Hearing/Argument
26. Examination of witnesses
27. Cross examination of witnesses
28. Statement under 161 & 164
29. Judgment and order
30. Certified copy
31. Documents admissible in the court
32. Signature on carbon paper/Photocopy
33. Received Copy
34. Service of letters
35. Registered post with acknowledgement
36. Don’t open the envelope
37. Retrospective effect of the order
38. Appeal Hearing
39. Labor Inspector
40. Nominee/Succession Certificate

Details of Three Vital Aspects of Human Resource Management

Recruitment & Selection Process:
> Definition of Recruitment
> Constraints in Recruitment
> Recruiting sources: Internal vs. External
> Benefits of a systematic Selection process
> Steps of Selection Process
> Assessing Intelligence, Ability and Personality Traits
> Interviewing Techniques
> Are all interviews effective?
> Interview questions

Compensation & Benefits of Employees:
> External Competitiveness and Compensation survey
> Compensation Program
> Dimensions of a Compensation System > Pay for Performance
> Types of Compensation
> Non Cash Benefits
> Key Steps in Developing Compensation Strategy
> Payroll System
> Annual Salary Review Process
> Incentives for Motivating Employees > Motivational Theories

Performance Appraisal Systems:
> Understanding Performance Management > Clear understanding of Job Description
> Setting SMART Objectives
> Key Performance Indicator
> Designing Performance Appraisal Process
> Steps in Performance Appraisal Process
> Competency Framework
> Giving Effective Feedback & Creating Feedback Culture
> Performance log & Rating People
> Learning & Development Appraisal
> 360 Degree Feedback Model
> Performance Improvement plan
> Linking Pay with Performance
> Praise & Criticism, Acknowledging People's Contribution

Details of Measuring and Controlling Project Performance

Course Content:

Project Management Concepts

Definition of a project
Definition of project management
Project Team
Project constraints
Project Assumptions
Project life cycle
Project management process groups
Monitor and Control processes

Determining Project Scope

Definition of project scope
Work Breakdown Structure (WBS),
Organizational Breakdown Structure (OBS);
work packages and control accounts

Determining Schedule

Network scheduling
Arrow diagrams and precedence diagrams
Basic scheduling and network calculations
Advanced precedence relationships and the critical path
Gantt and milestone charts

Determining Budget

Different types of costs
Cost estimates and budget
Control account plans
Contingency and management reserves
Performance Management Baseline (PMB)

Controlling Quality

Concepts on quality
Quality control tools and techniques
Continuous improvements

Monitoring Performance

Determining variances and performances indices
Over the Target Baseline
Reporting performance
Recovery plans

Forecasting Project Completion

Calculating the Estimate at

Completion (EAC)

Estimate to Complete (ETC), and
To Complete Performance Index

Managing Change

The process of change control
Identifying sources of change
Screening change
Updating the project plan
Communicating change

Closing Projects

Steps in completing the project
Scope verification
Contract and Administrative closeout

Details of “Outstanding Competitive Advantage through Operational Excellence”

Introduction to Operational Excellence:
1.Introduction & Ice-breaking
2.Objectives, House Rules and Training Roadmap
3.Learn how the 21st century competitive environment has impacted business and professional strategies
4. New Mindset in Professional Excellence
5. Profile of successful professional

Alignment of Objectives,Strategies & KPIs:

1. The context and understanding of Strategic Business Objectives
2. KPI – setting objectives and understanding the Key Performance Indicators
3. Implementation – Aligning KPI & HR to Strategic Objectives

Cross-Functional Teamwork for High-Speed Success:

1. Cross-Functional Teamwork
2. Coming together is the beginning, keeping together is progress and working together is success.
3. Developing your leadership skills

Transformational Leadership:

1. Understanding Leadership: Identifying and mastering your inner Leadership Power
2. Five Levels of Transformation: From Traditional Thinking of Management to Visionary Leadership
3. The Inspirational Leadership: Golden Rules for Promoting and Achieving Outstanding Performance

Details of Inspirational Leadership: Leading with Sense

Highly interactive: 80% of the instruction is individual and small group activity, as well as practice and planning for the real-world.

Action Plan: Participants will leave the session with a fully-formed action plan that they can immediately apply to their own team.

The Model Cards: The behavioural models are provided in an interactive, aide-memoire card format. The model card format facilitates easy, daily reference, diagnosis and solution identification.


→ “The Silent Circle” – Why Are We Here?

→ Leading booster dose for kick off the session

→ Sharing the basic method and how to follow the session

Leadership: The Intrinsic Transformation

→ Leadership throughout the history

→ Contemporary leaders: What makes them successful and what the recipe?

→ Debrief and discussion: Defining leadership styles

→ Are there specific traits and competencies of a successful Leader? What if I don’t fit the “Type”?

→ The leader of tomorrow: The CORE attributes – Identifying through Motivational game

→ Determining my leadership strengths and improvement area

→ Designing a plan for maximizing my leadership capabilities

→ Visiting own leadership barriers trough assessment procedure

→ Practical Exercise: Breaking away from ineffectual leadership tendencies

→ Leveraging my strengths and overcoming my potential barrier to be the leader of tomorrow

Setting the Vision and Moving the Organization Forward

→ “One Minute Leader” – A scientific proven method and implication

→ Revisiting the mission and vision

→ Adventure outdoor task: Finding own cheese

→ Making it happen: Developing communication strategies to link the vision with an implementation plan

→ Case study: Leader vs. Manager; Good time to close for it

Feedback “Karma & Mantra” with TEAM Building Activity

→ What's in it? (SCAR model on Feedback)

→ Introducing and Preparing for 1 to 1 Environment

→ Golden Regulations to Provide Effective Feedback

→ Introducing TEAM meeting Environment to Execute Effective Feedback

→ Preparing for Team building – Team base group task for explore

→ Complete Scientifically Infrastructure of the Feedback Process by Managing Expectation

→ How to implement the process in work environment

Lead Successfully

→ Habits of successful personal and the usage of regular life

→ Putting it all together

→ Action plan for leadership success

§ Q & A, evaluations

Details of Complete Qualitative Package for Communication Research

Areas to be covered:
General methodological orientation
Overview of broader Qualitative Demarcations- General (FGD/IDI based/participatory), Ethnographic (Observation based/non-participatory) Research
Projective Techniques and their significance
Projective Techniques in practice
Understanding stimuli (Concept/STB/Stillomatics/Animatics/Finished, semi-finished or unfinished reel etc) – cases on successful and failed stimuli
Best Practices in Stimuli Development- areas to emphasize on
Models for Evaluation studies (Concept/STB/Stillomatics/Animatics/Finished, semi-finished or unfinished reel etc.)
Application of the Models (most convenient one)> dry-run of the entire analytic process (designing, data collection mock, content analysis, Qualitative information processing, interpretation, actionable insight generation)
Data Collection Techniques- how to do effective moderation
Moderation techniques and Moderator’s personality matching
insight generation framework

Models to be worked on
Concept Refinement Model
Insight Trio (with Pinocchio Effect)
Iceberg Theory for reading through the line
Hofstede Cultural Core Model for Nuances Compilation
TAT (Thematic Assessment Techniques e.g. Pictorials, Collages) for fostering Articulation in responses
Theory of Chaos for finding Pattern
Onion Ring Model for Concept Essence (Values) Illustration
Kapferer’s Hexagonal Brand Identity Model for Brand Stature Illustration

Details of The Art of Corporate Negotiation

--Learn about the nature of negotiation and how it differs from selling
--Gain awareness of the basic doctrines of negotiation and barriers to effective negotiation
--Explain the role of authority and how to address it in negotiations
--Explain the role of power in negotiations and how to address power inequities
--Explain the positive and negative influences of empowerment
--Learn the different “stances” or negotiation styles negotiators might adopt
--Demonstrate the factors that influence which negotiation style is implemented
--Describe the personal and behavioral characteristics of an effective negotiator
--Demonstrate your grasp of emotional intelligence and how it impacts the effectiveness of a negotiator
--Assess your own values and personal style and how they affect the negotiation process
--Learn about the critical importance of planning and preparation in the negotiation process

Participants explore how current approaches to negotiation strategy and tactics are used, what negotiation entails, types of negotiation relationships that exist from hard bargain to win-win, to fully partnered relationships and personal ones.

Details of Accounting Documentation for Finance & Accounts Professional

Ice Breaking
Team Work and Team Management
1. Accounting, Budgeting and Financing
2. Accounting documents Vs. Source documents
3. Accounting Concepts
4. Accounting Control System
5. Accountant's liability
6. Accountant
7. Internal control and internal check

Brief discussion
1. Types of accounting documents
2. Uses of accounting documents
3. Contents and clarification of accounting documents
4. Types of Source Documents
5. Uses of Source Documents
6. Types of payment
7. Types of receipt
8. Application of Internal control and internal check
9. Company’s accounting policy
10. Retention & Filing of accounting and Source Documents
11. Accounting report and Financial statement

Question and Answer Session

Details of Vehicle Management and Traffic Laws

1. Introduction
2. Drivers duty Hours
3. Drivers working Hours
4. Continuous driving hours
5. Drivers rest hours
6. Pre- trip & Post trip
7. Single/Double Manning
8. Significant Risks
9. Weekly Rest Day
10. Drivers Fatigue
11. Vehicle distractions while driving
12. Uses of Mobile while driving
13. Listening Music while driving
14. Speed Management
15. PPE of drivers
16. First Aid Box in the vehicles
17. Driver Recruitment standard
18. Driving License verification
19. Monitoring of Fuel Cost
20. Monitoring of Maintenance cost
21. Legal documents
22. Management of drivers
23. VTS & Web cam
24. Traffic Laws

Details of HR Audit Tools: Conduction & Preparation

Outcome of the Program: After successful completion of the program, the participants will an Auditor to conduct HR Audit an expert to face HR Audit an HR generalist to perform HR function in a standard and effective way a consultant for setting standard HR system
Major areas to be covered:
•Approaches to HR Audit
•Objective of HR Audit
•Scope of HR Audit
•Benefits of HR Audit
•Steps & Process of HR audit
•Methods of HR Audit
•HR Audit Check List
•HR Audit Form
•HR Audit Questions
•Area of HR Audit
•HR Audit Report writing

Training Methodology:
•Case Study
•Role Play/ Simulation
•Lecture Discussion
•Sharing/ Participatory

Details of Understanding Import Export Operation

1.International Trade: An Overview

2. International Trade Policies, Regulations, Guidelines & Practices

3. Banking Formalities

4. Role of Banks in Imports & Exports Business

5. Custom Formalities related to Imports & Exports

6. Functions of Clearing Agent

7. Functions of Forwarding Agent

8. Various Trade Payment Methods

9. Incoterms -2010

10. URC - 522

11. What does a Collection Mean?

12. Terms of Payment: D/P, D/A

13. Handling of collection: Clean Collection and Documentary Collection

14. What are the Documents Handled under Collection?

15. Documentary Collection Procedure/ Documentary Draft Transaction

16. Risks those are Inherent under Collection/Contract Procedure.

15. How Exporters May be Protected against Exports under Contract Procedure?

17. UCPDC (ICC Publication No.600)

18. Introducing L/C

19. Types of Letter of Credit (LC):

20. Special Types of LC.

21. Parties involved in Documentary Credit (L/C) Operation: Applicant; Beneficiary; L/C Issuing Bank; Advising Bank; Nominated Bank; Confirming Bank; Negotiating Bank; Claiming Bank; Reimbursing Bank

22. Advising of Credits and Amendments (Article - 9)

23. Amendments (Article -10)

24. Nomination (Artilce-12); Functions of Nominated Bank

25. Import Procedures

26. Duties & Taxes applicable for Importable Goods

27. How to calculate Costs of Importable Goods?

28. Export Procedures

29. Export by sea –steps involved in shipping of goods by sea

30. Documents Used in Documentary Credit Operation (Article 18 – 28)

31. Examination of Documents (Article-14)

32. Discrepant Documents, Waiver and Notice (Article-16)

33. Disputes and Settlements of Disputes

34. Familiarizing with Forms/Documents that are necessary for opening of L/C (such as, L/C Application Form; LCA Form; IMP Form; Proforma Invoice (PI)/Indent; Insurance Cover Note/Policy and, any other forms/documents if required, as per Import Policy Order (i.e. IPO) and their uses/ implications

35. Many more

Details of Fixed Assets and Procurement Management

Ice Breaking
Business Etiquette
Team Work and Team Management

Fixed Assets Management
Definition and Brief Discussion
1. Assets
2. Types of Assets
3. Fixed Assets
4. Types of Fixed Assets
5. Class of Fixed Assets
6. Biological assets
7. Mineral rights and mineral reserves such as oil, natural gas and similar
8. Non-regenerative resources.
9. Initial measurement
10. Recording
11. Depreciation and Amortization
12. Inventory of Fixed Assets
13. Disposal of Fixed Assets
14. Impairment of Assets
15. Permanent Difference, Temporary difference and Deferred Tax
Question and Answer

Procurement Management
1. Introduction and definition
2. Procurement
3. Category of Procurement
4. Direct procurement and indirect procurement
5. Procurement vs. acquisition
6. Procurement Management System
7. Ideas of Procurement
8. Basics of Procurement
9. Specific Responsibilities or Activities of a Typical Procurement Department
10. Purchasing Policies, Purchasing forms – Purchase order
11. Purchase Order and Associated terms:
12. Purchasing Measurement and Evaluation:
13. Functional Reviews
14. Policy and Procedure Audits:
15. Day to Day purchasing performance measurement and evaluation:
16. The final ranking of the measurements
17. Enlistment System
18. Supplier Performance:
19. Price Management
20. General Procedure
21. Vendor Enlistment Process
22. Detail Function of Procurement Policy
23. Success of Procurement depend
24. Post procurement review
Question and Answer

Details of How to deal with C&F, Shipping Line, Air Line & FF Agent with Export-Import Procedure

1. Ice Breaking
2. Developing Concentration
3. Basic idea on Team management, Team Work, Supervisor and a Leader

1. Import and Export
2. Clearing and Forwarding Agent
3. Freight Forwarding Agent
4. Shipping Lines
5. Air lines
6. Logistics
7. Various types of documents like LC, IP, EP, NOC etc
8. Various Authorities like Bangladesh Bank, Commercial bank, BGMEA, Ministry of Foreign Affairs, Ministry of Commerce, Plant protection wing, Department of Live Stock, Chief Controller of Export and Import, Board of Investment, National Board of Revenue, and Customs Authority.

Brief discussion
1. Types of Import & Export
2. Mode of Import & Export
3. Category of Import & Export
4. Method of Import & Export
5. Documentation and work process for different types of Import
6. Documentation and work process for different types of Export
7. In-land haulage, Transportation, warehousing
8. Realizations of import and Export proceeds.
9. Diplomatic mission

Question and Answer


Details of Contemporary Supply Chain,Purchasing Management and Logistics Management

Day 1:


Meaning of Supply Chain Management (SCM)
Local Supply Chain Management
Iternational Supply Chain Management
Global Supply Chain Management
Real Meaning of Logistics Management
Supply Chain Management Functions
Porters Value Chain with in the enterprises
Importance of SCM
Benefits of SCM
Supplier and Supplier Country Analysis
Buyer and Buyer Country Analysis
Life Cycle Cost


Organizational Environment and Culture
Dimensions of the organizational environment that influence the purchasing & supply function
Private enterprises(National, International, MNCs, Global)
The importance of SMEs (advantages and disadvantages)
Supply Chain Management System/Procedure in Manufacturing Organization
Supply Chain Management System/Procedure in Trading Organization
Supply chain in multinationals
Public organizations
Supply chain in non-profit organisations:
Key differences amongst different types of organizations
Learning Check


Meaning of Negotiation
Negotiation is the skills in the purchasing field
Determining Negotiable zone
Supplier perception model (SPM)
WIN WIN vs WIN LOSE negotiation
Understand the culture of the other party
Quality of Successful negotiators


What is a Contract?
Types of Contract
To be valid a contract must fulfill the following requirements
How to make a good contract?
Avoiding contractual default
Settling Disputes: Methods
Learning Check

Day 2:


Purchasing Management,
Purchasing area
purchasing specifications
Fundamental goals of purchasing
4 types of items
Kraljics Matrix(Supply positioning Model)
Supplier Perception Model
Details of Purchasing Procedure
Purchase Order
Planning of requirement
Determining and Specifying requirements
Analysis of specifications
International Purchasing(Import)

Meaning of payment
Principal payment methods
Risk minimization techniques in payment
L/C (Irrevocable letter of credit-Process)
Inco terms (mostly used Inco terms in Bangladesh)
Role of Inco terms (used in sales contract)


Meaning of Logistics
Practical management of Supply of materials
Logistics drivers
Inventory management
Transportation Management
Warehousing design
Responsibilities of logistics manager
Choosing the most appropriate mode of transport
Traditional role of a freight forwarders
Sample of an analysis of the alternative transport
Learning Check

Details of Training on Balanced Scorecard: Tool for driving KPI

Major areas [Contents] to be covered:

•Translating vision and strategy: Four perspectives

•Overview of Balanced Scorecard

•Overview of HR Scorecard

•Linking Balanced Scorecard to HR Score card

•KPI: Concept, design and practice

•Balanced Scorecard Framework
oDesign Job Description
oIdentify Key Performance Indicator from JD
oSet weight of KPI for different position
oDesign the format for Balanced Score Card

•Use BSC to identify opportunities for improvement
o•Linking BSC to Performance Measurement tool
o•Identify the gap between actual and standard
o•Find out the opportunities

•Use BSC for measuring performance
•Steps in designing Balanced Scorecard
•Steps in Implementation of Balanced Scorecard

•Brain Storming
•Case Study
•Role Play/ Simulation
•Lecture Discussion
•Sharing/ Participatory
•Practical Problem solving

Details of Specialization course on Digital Marketing

--Digital Tools for Developing Innovative New Products

--Digital Tools for Persuading Customers to Buy your Products

--Digital Tools for Effectively Distributing your Products

--Digital Tools for Setting the Right Prices for your Products

-- State of Digital Platforms

-- Defining goals & KPIs

-- Channel planning ​

-- Content Strategy

-- Building Funnels

-- Measuring ROI

​-- Website: Best Practises

--Local​, Social,​Mobile

--Email Marketing

-- Social Media Marketing

-- Digital Advertising

-- Monetizing Techniques
-- Tools to use for web analysis
-- how to measure different KPIs
-- Different ROI indicators

Details of Effective Supervision and Delegation

Details of Search and Rescue Operation (Especially for Earthquake)

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