Training List

Details of PMP® Exam Preparation Course with Tips & Tricks

Content (Day: 01)

• Program Introduction
• High-level project management concepts
• Understanding PMI-isms
• QUICK TEST (60 sample questions) for understanding the PMP exam
• Qualifying requirements for PMP exam
• How to efficiently prepare for PMP certification
• PMBOOK 4th Edition study strategies
• Navigating the PMP application process
• Project Management Framework:
Project, project management, program management, portfolio management, PMO, operation management, role of a project manager, project life cycle, project vs. operation work, stakeholders, different organizational structure, organizational influences on project management, organizational process assets
• Project Management Processes:
Common project management process interaction, what is done during Initiation process, Planning process, executing process, monitoring & controlling process, and closing process
• Tips and tricks for the Exam

Content (Day: 02)

• Quiz on Class 1 Lessons
• Project Scope Management
• Collect requirements, define scope, create WBS, verify scope, control scope
• Project Time Management
Define activities, sequence activities (using PDM, Network diagram etc.), estimate activity resources (using Bottom-up estimation), estimate activity duration (using Three Point Estimation and PERT analysis), develop schedule (using Critical Path Method (CPM)), control schedule
• Project Time Management (Continue)
Develop schedule (using Critical Path Method (CPM)), control schedule
• Tips and tricks for the Exam

Content (Day: 03)

• Quiz on Class 2 Lessons
• Project Cost Management
• Estimate cost (using bottom-up and three Point Estimation technique), determine budget
• Project Cost Management (continue)
Control cost (using Earn Value Analysis)
• Understanding Present Value (PV), Net Present Value (NPV), Internal Rate of Return (IRR), Payback period, Benefit Cost Ratio, Opportunity Cost, Sunk Costs, Working Capital, Depreciation
• Project Quality Management
Plan quality (using cost of quality, control charts, benchmarking etc.), perform quality assurance (using quality audit and process analysis), perform quality control (using Cause-effect diagram, Pareto chart, Histogram, inspection etc.)
• Understanding Gold Plating, Continuous Improvement, Just In Time (JIT), Total Quality management (TQM))
• Tips and tricks for the Exam




Content (Day: 04)

• Quiz on Class 3 Lessons
• Project HR Management
Develop HR plan (using resource calendar, RAM Matrix and RACI chart), acquire project team (using acquisition and virtual teams), develop project team (using interpersonal skills, team building activities, conducting training, setting ground rules, implementing recognition and rewarding system) , manage project team (using performance appraisal, issue logging, conflict management etc.)
• Understanding of Leadership Style, Expectancy Theory, Motivation Theory, McGregor’s Theory X and Y, Maslow’s Hierarchy of Needs, Herzberg’s Theory
• Project Communication Management
Understanding communication models, methods, channel, blocker, rules of meeting, identify stakeholders, plan communication (communication management plan), distribute information, manage stakeholder expectations, report performance
• Project Risk Management
Understanding of positive and negative risk, risk categorization, risk probability and impact, risk triggers, risk tolerance, plan risk management, identify risk, perform qualitative risk analysis, perform quantitative risk analysis, plan risk response, monitor & control risks
• Tips and tricks for the Exam

Content (Day: 05)

• Quiz on Class 4 Lessons
• Project Procurement Management
Understanding contract types, project manager role in procurement, plan procurements, conduct procurements, administer procurements, close procurements
• Project Integration Management
Develop project charter, develop project management plan, direct & manage project execution, monitor & control project work, perform integrated change control, close project or phase
• Professional and social responsibilities of a project manager
• Full Mock Test (200 Questions)
• Certificate Awarding

Details of Better Pronunciation for Public Speaking

Importance of accurate pronunciation

Description of Articulatory process

Classification of sounds of speech in Bangla by the process of articulation

Pronunciation of vowel and consonant

Techniques of polished and melodious voice

Exercise of musical notes

Exercise to practice pronunciation

Tongue-twisting

The formula of pronunciation

Information regarding repository of pronunciation, phonetics and phonology

Usage of recitation and rhyming for standard pronunciation

Usages of meaningful articulation to express emotion

Usage of microphone for accurate pronunciation

Pronunciation practice session

Details of HSE (Health, Safety & Environment) Training

• Hazard vs. Risk
• Hazard identification, Hazard Analysis & Risk Assessment
• Workplace Incident Management
• Personal Protective Equipment (PPE)
• Hot Work Safety
• Safe Management of Working at Height
• Electrical Safety
• Confined Space Entry
• Isolation of Hazardous Energy
• Excavation Safety
• Permit to Work (PTW) System
• Ergonomics
• Safe Management of Hazardous Chemicals
• Laboratory Safety
• Safe Lifting Operations
• Tools & Equipment Safety
• Forklift Safety
• Behavior Based Safety (BBS)
• Fire Safety
• Emergency Management

Details of Master Class on Dashboard Reporting Using MS Excel

INTRODUCTION OF DASHBOARD REPORT IN MS EXCEL
What is Dashboard reportand how to develop?
Components of Dashboard report
Purposes and benefits
Essential rules should be maintained to develop dashboard in Excel
Summary report interaction using various parameters
What to do and what not to do for developing Dashboard report

DATA SUMMARIZATION AND INTERACTION TECHNIQUES
Data summarizing using multiple criteria and conditions
Advanced SUMPRODUCT function
COUNTIFS, SUMIFS and AVERAGEIFS functions
Data summarizing using INDIRECT linking

DASHBOARD PROJECT-1

USING PIVOTTABLES, PIVOTCHARTS AND SLICERS TO DESCRIBE DATA
Data mapping to prepare a PivotTable
Understanding PivotTable Field Lists
Row Labels, column labels, values area, report filter
Fixing PivotTable’s output area
Fixing PivotTable’s data format
Techniques to apply conditional formatting to a PivotTable
Creating PivotChart from existing workbook data
Make your PivotTable data source dynamic
What is slicer in PivotTable?
Creating, linking, changing and formatting slicer
Dashboard techniques using PivotTable Components

DASHBOARD PROJECT-2

ADDING CONTROLS AND LINKING WITH SUMMARY TO INTERACT REPORT DYNAMICALLY
Get introduced with Form Controls
Inserting and Controlling Form Controls
Button, Check Box, Option Button, List Box,
Drop-down, Spin Button and Scroll Bar
Where will you use form controls?
Interaction of tables and graphs using controls
Linking drop-down or option button with summary and charts

DYNAMIC GRAPHICAL OR VISUAL PRESENTATION
Data visualization using Sparklines and charts
Choosing the right chart for your dashboard
Using static and dynamic chart
Make your chart data source dynamic
Creating and customizing layout and design
Special chart (thermometer) for target/growth/progress analysis
Link your chart with drop-down or option button
Interact your chart using various objects

DASHBOARD PROJECT-3

USING ADVANCED CONDITIONAL FORMATTING IN DASHBOARD
Multiple Conditional Formatting-manage rule
Using Data Bars and icons for great presentation
Changing Data Bars and Icons parameter
Formula based Conditional Formatting

PROTECT AND VALIDATE DASHBOARD REPORT AND RAW DATA
Locking and protecting Dashboard report sheet
Restriction incorrect data entry with data validations
Creating list with static values or a dynamic range
Create your dashboard password protected

ERROR HANDLING AND CLEANING DASHBOARD
Error handling techniques in different ways
Formula tracing and debugging techniques
Make your dashboard clean avoiding errors

EXCLUSIVE MASTER PROJECT SESSION TO BUILD AN INTERACTIVE DASHBOARD REPORT
DASHBOARD PROJECT-4

PROBLEM SOLVING AND BRAINSTORMING SESSION AND OPEN DISCUSSION
Share your Excel problems
Open discussion regarding Excel issues

Details of Microsoft Excel - Advanced Professional Tips, Tricks and Functions

Cell Reference (Absolute Vs Relative):
What is relative & absolute cell reference?
Different types of use of references (A4, $A4, A$4, $A$4)
Managing cell reference with complex formula in easy rule

Data Re-Arranging techniques
Changing data type- Text to number
Changing data type- Number to Text
Highlighting all blanks/errors/texts within a range
Date formatting customization
Data import from text file
Finding duplicates and removing techniques
Copying/moving cell values except hidden cells
Data transposing using function and tricks

Workbook, Worksheet and PageCustomization
Row(s) to be printed at top on every page
Fixing number of pages to be printed of whole sheet
Professional printing tricks-horizontal & vertical
Do you have 100 sheets? View all sheets in a list
Auto saving techniques
Bookmarking the most using Excel files
About Excel’s compatibility checker

Ribbon and Quick Access Toolbar Customization
Activate inactivated tabs
Change or remove existing group
Add new groups in the ribbon
Add/remove tools in Quick Access Toolbar

Use Essential Functions for Restructuring Usable Data Table
Joining multiple cells
Extracting the required portion of a cell value
Removing unwanted extra spaces
Convert a cell text to your required case
Making a function as a variable
Converting a Text number to a computable pure number or date
Rounding a cell value in different ways
Join a text with formatted number.

Convert Number in Words Automatically
Procedure to convert a number into words

Logical Functions and Operators
IF() Condition and expression of logical test
Use of AND, OR and NOT
Nested IF() with other functions

Lookup & References
Calling the required information matching a text/number
Vertical Lookup function- VLOOKUP
Horizontal Lookup function- HLOOKUP
Complex uses of VLOOKUP/HLOOKUP
2-way lookups- auto matching lookup value and column heading
MATCH function and INDEX function
Combination of MATCH and INDEX function
Dynamic reporting using INDIRECT function
OFFSET function

Naming in Excel
Examples of various types of name
Name type-Cell reference, range of cells, formula and constant value
Use name in a formula and avoid complexity

Date Functions:
Do you know how many mistakes are you doing every day using date??
Separating DAY, MONTH and YEAR from a complete date
Presenting day name and month name from a date
Combining date with a text (Report Date: 31/Dec/2016)
Calculating future date adding years, months and days
Calculating date difference using DATEDIF()
Preparing age calculator (Example: Your age is 25 Years 05 Months 16 Days)

Data Validation and Protection
Protect your workbook so that it can be used by anyone with a limited range
Locking and protecting cells
Hiding Excel formula
Restriction incorrect data entry with data validations
Creating list with static values or a dynamic range
Creating error validation messages
Create your Workbook password protected

Decorate Your Report Using Advanced Conditional Formatting
Format automatically when your required criteria meet true
Using multiple Conditional Formatting in a range
Using Data Bars, color scales and icon sets for great presentation
Advanced formula based Conditional Formatting

Advanced Data Sorting & Filtering
Multi-level data Sorting using multiple conditions
Finding unique records or duplicate records
Removing Duplicates at the same range
Data filtering using multiple conditions
Multi-level data filtering with customized conditions
Customized filtering using IF () condition

Error Handling and Cleaning Reports
Type of Excel errors and when it occurs
Circular reference
Error handling using ISERROR, IFERROR and other functions
Magic tips to find error cells and cleaning
Formula tracing and debugging techniques

Data Linking Techniques
Introduction of data linking
Data linking between multiple worksheets
Data linking between multiple workbooks
Managing linking and updating
Difference between direct and indirect linking

Describe Your Data Using PivotTables, PivotChart and Slicers
Data mapping to prepare a PivotTable
Understanding PivotTable Field List
Row Labels, column labels, values area, report filter
Examples of various types of PivotTable in different angles
Various types of report layout-report in compact form, report in tabular form
Customizing subtotal at any row label data and subtotal category
Changing PivotTable data source
Inserting a calculated field and calculated item
Drill-down to the Pivot data
Summarizing data by month, quarter, year etc. from date
Decorating reports and changing styles
Containing customized data format that will not be changed on refresh
Containing customized column width that will not be changed on refresh
Applying conditional formatting to a PivotTable that will not be changed on refresh
Decorating PivotTable report using “Data Bar”, “Color Scales” and “Icon Sets”
Sorting and filtering techniques in PivotTable data
What is slicer in PivotTable?
Creating, changing and formatting slicer
Make your PivotTable dynamic using slicer
Filling empty cells with zero (0)
Creating PivotChart from existing workbook data
Make your PivotTable data source dynamic

Data Summarizing Techniques from Large Data
Data summarizing from a large dataset using functions
Basic & advanced SUMPRODUCT function
COUNTIFS, SUMIFS and AVERAGEIFS functions
Use these functions with multiple criteria and conditions
Data summarizing using INDIRECT linking

Data Consolidation from Multiple Data Range
Data Consolidation Using 3-D References
Data Consolidation Using "Data Consolidate"
Preparing a sample OPEX budget

Creating Chart and Visual Presentation
Data visualization using Sparklines
Choosing the perfect chart for your data
Creating various types of Charts-Column, Bar, Pie, Line etc.
Customize your chart’s labels, axes and background
Use different chart type for different series within a chart

Macros (Basic): Automate Your Excel Action
Overview of macro in Excel step by step
Create your first macro without having any programming knowledge
Automation techniques using macro
Creating macro to generate report using criteria
Carefulness of macros!

Problem Solving Session
Share your Excel problem
The facilitator will share some critical real cases
Group work with brainstorming

Details of Brand Positioning based on Consumer's Eyes

Ice Breaking: let’s play a small game
Our ice-breaking exercise about Brand Positioning

What is Brand?
HOw to define Brand Positioning?
Quiz 1:
How is our opening exercise related to Brand Positioning?

Positioning Jargons
What is the Ultimate Driver of Human Behvior?
Brand Mix
Iceberg Theory
Expertise and Techniques to address:
* Consumer-Category Relationship Understanding
* Consumer Motivational
Wisdom
How to translate the Consumer Insight in right way?

Concept of
Insight-positioning strategy
Quiz 2: discuss about each of the above processes
Category Insight Analysis with case studies (Lifestyle products, Taste enhancing product)
Balancing and Enhancing strategy
Brand consideration parameters
Exercise

Task for unraveling screens towards consumer identity
The pearl-hunting exercise
Price Sensitivity
Category security
Conclusion
Q/A session

Details of Mastery on Customer Service

* What is Customer Service

Definition from different aspects
Customer Mindset
Customer manager Mindset
Role Play to understand Customer Service
Games

* What are the customer’s Expectations

Discussion on 6 customer expectations
Detail discussion on soft skill
Voice Modulation
Impact for Gesture-Posture on customer interactions
Techniques to apply empathy
Audio visuals
Role Play

* Communication Skill

Discussion on communication series
Understanding on Effective communication
Effective communication method
Johari Window
How to manage Irate (angry) customer
Role Play

* Emotional Intelligence

Understanding on Emotional Intelligence
Self-Awareness mechanisms
Self-Control mechanisms
Audio visuals

Details of Effective English Communication

Day- 01
Part - 01: Basic English Structure*:

- Problems of Basic English Structure
- Addressing Grammatical Problems
• Grammar Errors
• Identifying Errors
• Classifying Errors
• Causes of Grammar Errors
- Use of Noun & Pronoun
- Infinitive
- Phrase
- Clause
- Modifiers
- Tenses

Day-02
Part - 02: Business English Writing**:

- The Business of Communicating Values
- How to Succeed in Business Writing
- Motto, styles & format
- Punctuation
- Preposition
- Common business writing errors
- The techniques of using modals
- Techniques of imperative sentence
- Techniques of exclamatory sentence
- The techniques of stationary preposition, movement preposition and time preposition
- How to arrange adjective in English
- Conditional sentence
-Studying the Sentence
• Simplistic Sentences
• Sentence Cohesion
• Clarity and Conciseness
-Studying the Paragraph
-Case study on Writing

Part - 03: English Speaking at the Workplace***:

• Greetings
• Tips for learning new words
• Learning vocabulary with prefix and suffix
• How to Use Academic Vocabularies
• Action of our body
•Phonetics of Words
•Phonetics of Sentence
•British vs American Pronunciation
•Using Pronunciation Skills in Listening
•Individual practice in Business English
•Focused perform on most frequently used spoken terminology
•Linking pronunciation and speaking skills with efficient communication techniques

Day- 04
Part – 04: Practical Session on
- Writing of memos, Notices & Preparing Minutes of meeting
• Memorandum
• Meeting Notice
• Meeting minutes
- Basic E-mails writing
• 10 most crucial email expressions
• 3 paragraph email samples
-Business letter writing
• Letter head, dateline inside address, salutation body and signature line rules
• Common business letter errors
• 10 most common essential business letter expressions
- Report Writing
• Challenges of report writing
• Types of reports
• Common report structures
• The executive summary
• Writing for impact
• Critique and review

Details of HR Audit & Its Practical Approach

Introduction to HR Audit:
 definition & purpose of HR audit
 Scope of HR Audit
 Principles of HR Audit
Components of HR Audit and Roles of an Auditor:
 Benefits of HR Audit
 Types of HR Audit
 HR Audit Cycle
 Roles & responsibilities of auditors
The Audit Process:
 Preparing the Audit
 Conducting the Audit
 Examining Documents & Records
 Audit Findings & closing meeting
 Audit reports

For practical implication, a sample of Internal & External HR Audit Checklist and HR Audit Report will be provided to each participants.

Details of Effective Telephony Skill & Front Desk Mgt

1. Mindset regarding customer service
2. How to apply Telephonic conversation Tools
3. How to create first impression to customer
4. To know about real life demonstration of Greetings
5. Voice Modulation Tools
6. Breathing Exercise to improve Voice Tone
7. Life demonstration to understand about voice modulation
8. To know about effective Listening Tools
9. Test Your Listening Skills
10. Body Language-How to do nonverbal communication
11. Implementation of Body language Tools
12. Body language game to get better understanding
13. Mechanism of conducting a meeting
14. How to make meeting minutes (MoM)
15. Dealing with difficult customer with different situation

Details of Effective English Communication

Day-01
Part - 02: Business English Writing**:

- The Business of Communicating Values
- How to Succeed in Business Writing
- Motto, styles & format
- Punctuation
- Preposition
- Common business writing errors
- The techniques of using modals
- Techniques of imperative sentence
- Techniques of exclamatory sentence
- The techniques of stationary preposition, movement preposition and time preposition
- How to arrange adjective in English
- Conditional sentence
-Studying the Sentence
• Simplistic Sentences
• Sentence Cohesion
• Clarity and Conciseness
-Studying the Paragraph
-Case study on Writing

Day 02
Part - 02: English Speaking at the Workplace***:

• Greetings
• Tips for learning new words
• Learning vocabulary with prefix and suffix
• How to Use Academic Vocabularies
• Action of our body
•Phonetics of Words
•Phonetics of Sentence
•British vs American Pronunciation
•Using Pronunciation Skills in Listening
•Individual practice in Business English
•Focused perform on most frequently used spoken terminology
•Linking pronunciation and speaking skills with efficient communication techniques

Day- 03
Part – 03: Practical Session on
- Writing of memos, Notices & Preparing Minutes of meeting
• Memorandum
• Meeting Notice
• Meeting minutes
- Basic E-mails writing
• 10 most crucial email expressions
• 3 paragraph email samples
-Business letter writing
• Letter head, dateline inside address, salutation body and signature line rules
• Common business letter errors
• 10 most common essential business letter expressions
- Report Writing
• Challenges of report writing
• Types of reports
• Common report structures
• The executive summary
• Writing for impact
• Critique and review

Details of Internal Audit & Process Development

Definition of Audit & Internal Audit
Ares of Internal Audit
Step-01: Define SOP (Standard Operating Procedure)
Step-02: Define flow Chart/process flow
Step-03: Scrutinize the job (Job=Bill, Voucher, Market Survey, Ledger,
Reconciliation Report
> Check Supporting, Their conformity & compatibility
> Execute Survey/Scrutinize calculation, pricing & policy compliance
Step-05: Identify Gap/Variance, Analyze & Assess (performed through comparing stipulated standard/SOP)
Step-06: Report variance
Step-07: Recommend solution (Better ways & Best practices)
Step-08: Initiate Process Development
Step-09: Follow up Report
Step-10: File up

Details of Corporate Etiquette

• Foundation: Business Etiquette Basics
• The Importance of Introductions
• The Skill of Making Small Talk
• The Handshake
• E-mail etiquette
• Dining etiquette
• Telephone etiquette
• Office etiquette
• Meeting etiquette
• Business card etiquette
• Cubicle etiquette
• Dress etiquette
• Networking

Details of TRAIN THE TRAINER

The Art:
 Introduction
 Ground rules and objective
 Real time Pre-Assessment
 The artwork of a Facilitator: The Power Within
 The cycle of Training: The holistic view
The Assessment:
 The Learning, Training & Development Needs Assessment (LTDNA)
 Analysis Basics
 Learning Objectives vs. Learning Outcomes
 Applying Verbs to Levels of Learning
 Identifying and Designing the appropriate Learning Solution / method
The Preparation:
 Designing the pre-assessment kit
 Designing the scope of supply
 Core components of scope of supply
 Resource collection methodology
 The scientific approaches to select the best alternatives based in participates knowledge curve
The Secrets:
 Designing a learning interventions based on participants specifications
 Dimensions of content development
 Main points with evidence
 Vivid and visual language
 Material Transitions
 Usage of visuals material during the session
 Instructional design with effective time lapping
 Instant and long term ROLI (Return on Learning Investment) approaches
The Equipment:
 Defining technical materials
 Usage of technical supporting tools (case, assessment, mock etc.)
 Outdoor activation tools
 Game Creation Methods
The Engagement:
 Analyzing your audience
 Deciding on your specific purpose
 Engaging your participants with different tools
 Headship Skills: Ways to Stay Fully Focused when facilitating
The preparation II❷:
 Storytelling and using metaphors in Rayhan’s Way
 Tailoring your content to your audience
 Speaking with clarity and conciseness
 Actualizing situation and right time connection
The Live:
 Establishing a Positive Learning Environment
 Facilitating, Training, Presenting with ENERGY
 How you cultivate knowledge exchange platform in classroom
 Technique for conducting business functional training
 Seminar, Workshop, Conference and Business Meeting in your paws
 Real Time Management – Ad-Hoc Management
The Articulation:
 Spectators perceptions: visuals, vocals, and content
 Secrets of Powerful Body Language
 Concept of Articulation: Movement, gestures, and using space
 Key Tools of Verbal Dynamics
 Power and projection: How to speak with expert witness
 Using your voice to influence others
 Tonality in depth: Pitch / Pace / Pronunciation


The Question:
 The Zones of Q & A
 Thinking on your feet
 Dealing with confrontation
 Dealing with different personality
The Evaluation:
 An opportunity to play out or rehearse specific scenarios
 Final Tests / Post Assessment
 Recap of the Session
 Wrap Up

Details of Forklift Safety in the Workplace

This program consists of about 6 hours of theory based training.
• The legal requirements as defined in the Occupational Health & Safety Act
• Causes of Forklift related accidents
• Hazards associated with the operation of a forklift, People, Equipment, Your Environment, Materials you handle.
• How to ensure the safety of other workers in the area.
• How to inspect your lift truck.
• Lift truck stability triangle and trapezoid.
• Centre of gravity of load.
• Capacity of your lift truck or forklift.
• The effects of speed, acceleration, sharp cornering, etc.
• Main components of the lift truck with emphasis on the lifting/handling systems and their basic functions.
• The hazards associated with the workplace in which he/she will be working.
• Creation of Safety Rules to follow.
• Fueling of a lift truck including Propane, Diesel and Batteries.
• Wrap up and discuss how operators can make a difference.
• Course includes a documented Driving Evaluation of the operators driving skill.

Details of Retail Customer Service

The Training includes the following topics:
• What is customer service?
• The Importance of Good Customer Service In a Retail Store
• Types of customers
• Top 10 Ways to Turn Off Customers
• 21 Tips for Excellent Retail Customer Service
• Appealing to Repeat (Loyal) Customers
• Telephone Handling
• Dealing with the Disgruntled Customer
• 11 Ways to Tell Your Customer No
• G.U.E.S.T
• Managing Time
• Working in teams
• Managing yourself and others
• Becoming successful in the retail world

Details of Psychometric Testing and Assessment Centres

Characteristics of assessment centres
Who should act as an assessor?
The ORCSE process
Analysing assessor behavioural notes
Job analysis: the route to competencies
Drafting job description
Competency mapping
Competency matrix model
Assessment centre exercises
SHL numerical and verbal ability tests
Competency based interviews
Management interest inventory
Establishing policy
Drafting policy statements

Details of Time & Stress Management

• Effective Time Management
o What is Time Management
o Seven Essentials of Good Time Management Habits
o Self- Assessment: Detecting Your Time Robbers
• Time Management Matrix/ Urgent Vs Important Task
• A-B-C Principle
• 80/20 Rule
• Busy Vs Productive Work
• Five Steps to complete any task – Getting it done
• Five Ways to deal with indecision or delay
• Four Techniques to make quick decisions
• Taking Advantage of Unexpected Free Time
• Handling Time Wasters
• Two biggest Time Robbers and how to handle them
• Saying "No" positively
• Four degrees of delegation level
• Time Creation
• Setting Time Objectives and Planning
• 10/90 Rule
• Ten Time Management Questions
• Ten Master Time Manager
• Individual Exercise
• Effective Stress Management
o Two Types of Stressors
o Three Types of Stress
o Group Activity
o Self-Assessment: Assessing Your Current Level of Stress
• Ten Top Sources of Stress in the workplace
• Recognizing four signs and symptoms of stress
• Individual Exercise
• Group Activity
• Four Essential steps in handling stress
• Twenty-seven Ways to manage stress in the workplace
• Self –Reflection
• Action Plan and Personal Commitment

Details of Sales Leadership & Team Building (Direct & Influential)

• “The Dark Circle” – Why Are We Here?
• Leading booster dose for kick off the session
• Sharing the basic method and how to follow the session

Chapter 01: Basic

• Break the ice with the spirit of sales
• Relationship Manager – Some aspects of sales art
• Understanding modest approach in existing market
• Principle & Process of Persuasion Overview
• The SalesArtist – WOW Factor – Consistently Constant
• Sales Leadership: The Access to Success (P FOR PROFIT ©)
• E-D-S-C Concept for Persuasion

Chapter 02: In depth of Persuasion & Influencing

• Engagement Summery Index
o Credibility idolizer
o Trust gaining actions
o Rapport building architecture

• Personality type analysis and choosing right solution

• Discovery Summery Index
o Effective listening and spectacular reply
o DISC questions and fact finding observation

• Distinctive analysis on Benefit and Price – Value proposition technique

• Solution Summery Index
o Explaining the complete package
o True and apparent case handling
o Value – Service – Support : A combination of heart throve sales man

• Commitment Summery Index
o Understanding buying signal
o Mutual agreement
o Assurance and handing procedural questions

Chapter 03: The Team

• “One Minute Leader” – A scientific proven method and implication
• Win – Win Sales attributes with relationship management
• Team base learn-shop game activity: to exercise creativity
• The Team Player – Attributes and actions

Sum Up

• Habits of successful sales personal and a great team member
• Putting it all together
• Action plan for Sales success
• Q & A, evaluations

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